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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues |
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2024-07-18, 19:20 | #1 |
Join Date: Jul 2024
Posts: 5
Canada
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Game crashes after i hit play button
Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I choose play. It asks me to choose a profile. I made one, choose it and hit play but the game doesn't start and no error messages. I tried downloading DX9 as a couple of other posts had links but it still didn't work after that. I downloaded procdump and made a file but I don't know where to post it. Any help would be appreciated |
2024-07-18, 20:06 | #2 | |
Support Technician
Join Date: Apr 2008
Posts: 1,296
Finland
Location: Helsinki
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Re: Game crashes after i hit play button
Quote:
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2024-07-18, 20:59 | #3 |
Join Date: Jul 2024
Posts: 5
Canada
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Re: Game crashes after i hit play button
Code:
System Information ------------------ Operating System: Microsoft Windows 10 Home (10.0.19045) Architecture: 64-bit Current Culture: English (United States) Motherboard: ASUSTeK COMPUTER INC. Z87-A Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (Physical: 4, Logical: 4) Memory: 16.00 GB DIMM Modules: ChannelA-DIMM1: 8.00 GB @ 1600 MHz ChannelB-DIMM1: 8.00 GB @ 1600 MHz Page File: 2.38 GB .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1080 Ti Display Mode(s): 1920 x 1080 (32 bit) @ 144 Hz Driver Version: 31.0.15.3623 (536.23) Display Memory: 4.00 GB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microphone (Realtek High Defini Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\brian\Documents\ProjectReality\Profiles Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\brian\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\brian\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.8.0.2 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: GoatOfArms Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@144Hz Display Mode Valid: True Graphics Scheme: High Multisampling: Off VSync: False Terrain Quality: High Effects Quality: High Geometry Quality: High Texture Quality: High Lighting Quality: High Dynamic Shadows: High Dynamic Lights: High Texture Filtering: High Statics Lod-Scale: 1.0 Overgrowth Lod-Scale: 1.0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-07-18T15:04:04 Warning: Unable to delete fci > The process cannot access the file 'C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci' because it is being used by another process. |
2024-07-18, 22:05 | #4 |
Support Technician
Join Date: Apr 2008
Posts: 1,296
Finland
Location: Helsinki
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Re: Game crashes after i hit play button
Ok, thanks. Support info looks clear. The error message at the end of the file is just a result of the crash.
Because there is no visible problem, we can only do basic checks. Make sure your antivirus is not blocking prbf2.exe, prlauncher.exe, or the folder where they are installed in. Set PR to run on Nvidia graphics card by opening Start -> Settings -> System -> Display -> Graphics. Then add desktop app prbf2.exe and set it to high performance with Nvidia GPU. Disable ASLR by opening Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then open App & browser control -> Exploit protection settings -> Program settings tab. Add prbf2.exe, press Edit and override and turn off "Mandatory ASLR" and "Bottom-up ASLR". If any of those didn't help, delete your Documents\Project Reality folder. You have to do Steam login again after that. |
2024-07-18, 23:59 | #5 |
Join Date: Jul 2024
Posts: 5
Canada
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Re: Game crashes after i hit play button
I followed your steps and now it works! Game looks amazing! Thanks a lot for you tech support! Appreciate it.
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2024-07-27, 13:41 | #6 |
Join Date: Jul 2024
Posts: 1
France
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Re: Game crashes after i hit play button
Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I click on play. It asks me to choose a profile. I made one, choose it and hit play and the game seems to start: the screen turns black for a few seconds but then it desappears, come back to the desktop and that s it. nothing. i already did what bad_nade told FurBun to do, down in the thread, about the graphics and disabling the ASLR but it doesnt do anything. i am really not that good with computers but i would love to play PR, so any help would be appreciated here are my support info Code:
System Information ------------------ Operating System: Microsoft Windows 10 Famille (10.0.19045) Architecture: 64 bits Current Culture: French (France) Motherboard: ASUSTeK COMPUTER INC. FX504GD Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (Physical: 6, Logical: 12) Memory: 8,00 GB DIMM Modules: ChannelA-DIMM0: 8,00 GB @ 2667 MHz Page File: 5,25 GB .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics 630 Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz Driver Version: 25.21.14.2546 (425.46) Display Memory: 2,00 GB Multisampling: 2, 4, 8 DPI: 120 (125%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microphone Array (Realtek High Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\asus\Documents\ProjectReality\Profiles Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\asus\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\asus\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.8.0.2 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: papoukpapouk17 Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-07-27T15:16:07 Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\SYSTEM32\MSVFW32.dll Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\SYSTEM32\dwmapi.dll Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\System32\SETUPAPI.dll |
2024-07-27, 20:22 | #7 | |
Support Technician
Join Date: Apr 2008
Posts: 1,296
Finland
Location: Helsinki
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Re: Game crashes after i hit play button
Quote:
The file is a self-extracting archive. During the first run you give it a temporary path to where installer is extracted, like C:\Temp. After that, you go to that folder and run DXSETUP.exe | |
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