Win 10 Game crash when i start

Dogusso · 2024-07-28, 06:11

Code:

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64 bits
     Current Culture: Portuguese (Brazil)
         Motherboard: Positivo Informatica SA POS-EIQ87CY
           Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (Physical: 4, Logical: 8)
              Memory: 32,00 GB
        DIMM Modules: DIMM1: 8,00 GB @ 1600 MHz
                      DIMM2: 8,00 GB @ 1600 MHz
                      DIMM3: 8,00 GB @ 1600 MHz
                      DIMM4: 8,00 GB @ 1600 MHz
           Page File: 21,94 GB
      .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Radeon RX 580 Series
     Display Mode(s): 1920 x 1080 (32 bit) @ 180 Hz
      Driver Version: 31.0.21916.2
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 120 (125%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microfone (3- USB Audio Device)
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.2
            Language: portuguesebr
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: SeQuiserSimMano
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@180Hz
  Display Mode Valid: True
     Graphics Scheme: Médio
       Multisampling: Desligado
               VSync: False
     Terrain Quality: Baixo
     Effects Quality: Alto
    Geometry Quality: Baixo
     Texture Quality: Médio
    Lighting Quality: Baixo
     Dynamic Shadows: Médio
      Dynamic Lights: Médio
   Texture Filtering: Médio
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Médio
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-07-28T02:40:06

Warning: Error 1 in WinApi parsing modules

[R-COM]bad_nade · 2024-07-28, 08:37

Quote:

Originally Posted by Dogusso

Spoiler for Support Info:

Code:

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64 bits
     Current Culture: Portuguese (Brazil)
         Motherboard: Positivo Informatica SA POS-EIQ87CY
           Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (Physical: 4, Logical: 8)
              Memory: 32,00 GB
        DIMM Modules: DIMM1: 8,00 GB @ 1600 MHz
                      DIMM2: 8,00 GB @ 1600 MHz
                      DIMM3: 8,00 GB @ 1600 MHz
                      DIMM4: 8,00 GB @ 1600 MHz
           Page File: 21,94 GB
      .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Radeon RX 580 Series
     Display Mode(s): 1920 x 1080 (32 bit) @ 180 Hz
      Driver Version: 31.0.21916.2
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 120 (125%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microfone (3- USB Audio Device)
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.2
            Language: portuguesebr
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: SeQuiserSimMano
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@180Hz
  Display Mode Valid: True
     Graphics Scheme: Médio
       Multisampling: Desligado
               VSync: False
     Terrain Quality: Baixo
     Effects Quality: Alto
    Geometry Quality: Baixo
     Texture Quality: Médio
    Lighting Quality: Baixo
     Dynamic Shadows: Médio
      Dynamic Lights: Médio
   Texture Filtering: Médio
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Médio
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-07-28T02:40:06

Warning: Error 1 in WinApi parsing modules

Support info looks clear. Because there are no visible problems, we can only do basic checks.

Install latest DirectX Runtime bundle: https://www.microsoft.com/en-ca/down...s.aspx?id=8109

The file is a self-extracting archive. During the first run you give it a temporary path to where installer is extracted, like C:\Temp. After that, you go to that folder and run DXSETUP.exe.

Make sure your antivirus is not blocking prbf2.exe, prlauncher.exe, or the folder where they are installed in.

Set PR to run on AMD graphics card by opening Start -> Settings -> System -> Display -> Graphics. Then add desktop app prbf2.exe and set it to high performance with AMD Radeon GPU.

Disable ASLR by opening Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then open App & browser control -> Exploit protection settings -> Program settings tab. Add prbf2.exe, press Edit and override and turn off "Mandatory ASLR" and "Bottom-up ASLR".

Dogusso · 2024-07-28, 09:13

I've done these things and I still have the problem

[R-COM]bad_nade · 2024-07-28, 10:01

Quote:

Originally Posted by Dogusso

I've done these things and I still have the problem

Do you run the launcher as administrator?

If you do, then we need more data to work with. Try get a crash dump: https://www.realitymod.com/forum/sho...d.php?t=147961 You will then need to upload the crash dump file "somewhere" and send link to the file.

Dogusso · 2024-07-30, 01:28

Quote:

Originally Posted by bad_nade

Do you run the launcher as administrator?

If you do, then we need more data to work with. Try get a crash dump: https://www.realitymod.com/forum/sho...d.php?t=147961 You will then need to upload the crash dump file "somewhere" and send link to the file.

Yes I started as an administrator

Dogusso · 2024-07-30, 01:29

Quote:

Originally Posted by bad_nade

Do you run the launcher as administrator?

If you do, then we need more data to work with. Try get a crash dump: https://www.realitymod.com/forum/sho...d.php?t=147961 You will then need to upload the crash dump file "somewhere" and send link to the file.

https://drive.google.com/file/d/1eac...usp=drive_link

[R-COM]bad_nade · 2024-07-30, 14:26

Quote:

Originally Posted by Dogusso

https://drive.google.com/file/d/1eac...usp=drive_link

Can't download. File is private.

[R-COM]bad_nade · 2024-08-01, 17:04

Something is preventing the game from loading DirectX related DLLs correctly, but the only out-of-ordinary thing with your setup seems to be the screen refresh rate, 1920 x 1080 (32 bit) @ 180 Hz. Try to lower the frequency to something like 60 Hz and see if it helps. If if does, then you can start increasing it again step-by-step.

Dogusso · 2024-08-01, 22:02

Quote:

Originally Posted by bad_nade

Something is preventing the game from loading DirectX related DLLs correctly, but the only out-of-ordinary thing with your setup seems to be the screen refresh rate, 1920 x 1080 (32 bit) @ 180 Hz. Try to lower the frequency to something like 60 Hz and see if it helps. If if does, then you can start increasing it again step-by-step.

I used all the refresh rates and tried to start the game but the crash keeps happening

Dogusso · 2024-08-01, 22:13

Quote:

Originally Posted by bad_nade

Something is preventing the game from loading DirectX related DLLs correctly, but the only out-of-ordinary thing with your setup seems to be the screen refresh rate, 1920 x 1080 (32 bit) @ 180 Hz. Try to lower the frequency to something like 60 Hz and see if it helps. If if does, then you can start increasing it again step-by-step.

hey I solved the problem, I downloaded a directx package fix from YouTube, if you want I can send you the video link so you can help someone who has the same problem as me.

2024-07-28, 06:11	#1
Dogusso Join Date: Jul 2024 Posts: 14 Brazil	Game crash when i start Code: System Information ------------------ Operating System: Microsoft Windows 10 Pro (10.0.19045) Architecture: 64 bits Current Culture: Portuguese (Brazil) Motherboard: Positivo Informatica SA POS-EIQ87CY Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (Physical: 4, Logical: 8) Memory: 32,00 GB DIMM Modules: DIMM1: 8,00 GB @ 1600 MHz DIMM2: 8,00 GB @ 1600 MHz DIMM3: 8,00 GB @ 1600 MHz DIMM4: 8,00 GB @ 1600 MHz Page File: 21,94 GB .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on Radeon RX 580 Series Display Mode(s): 1920 x 1080 (32 bit) @ 180 Hz Driver Version: 31.0.21916.2 Display Memory: 4,00 GB Multisampling: 2, 4, 8 DPI: 120 (125%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microfone (3- USB Audio Device) Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.8.0.2 Language: portuguesebr Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: SeQuiserSimMano Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@180Hz Display Mode Valid: True Graphics Scheme: Médio Multisampling: Desligado VSync: False Terrain Quality: Baixo Effects Quality: Alto Geometry Quality: Baixo Texture Quality: Médio Lighting Quality: Baixo Dynamic Shadows: Médio Dynamic Lights: Médio Texture Filtering: Médio Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Médio EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-07-28T02:40:06 Warning: Error 1 in WinApi parsing modules
Dogusso Join Date: Jul 2024 Posts: 14 Brazil

2024-07-28, 09:13	#3
Dogusso Join Date: Jul 2024 Posts: 14 Brazil	Re: Game crash when i start I've done these things and I still have the problem
Dogusso Join Date: Jul 2024 Posts: 14 Brazil

2024-08-01, 17:04	#8
[R-COM]bad_nade Support Technician Join Date: Apr 2008 Posts: 1,290 Finland Location: Helsinki	Re: Game crash when i start Something is preventing the game from loading DirectX related DLLs correctly, but the only out-of-ordinary thing with your setup seems to be the screen refresh rate, 1920 x 1080 (32 bit) @ 180 Hz. Try to lower the frequency to something like 60 Hz and see if it helps. If if does, then you can start increasing it again step-by-step.