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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues |
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Thread Tools | Display Modes |
2024-07-28, 06:11 | #1 |
Join Date: Jul 2024
Posts: 14
Brazil
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Game crash when i start
Code:
System Information ------------------ Operating System: Microsoft Windows 10 Pro (10.0.19045) Architecture: 64 bits Current Culture: Portuguese (Brazil) Motherboard: Positivo Informatica SA POS-EIQ87CY Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (Physical: 4, Logical: 8) Memory: 32,00 GB DIMM Modules: DIMM1: 8,00 GB @ 1600 MHz DIMM2: 8,00 GB @ 1600 MHz DIMM3: 8,00 GB @ 1600 MHz DIMM4: 8,00 GB @ 1600 MHz Page File: 21,94 GB .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on Radeon RX 580 Series Display Mode(s): 1920 x 1080 (32 bit) @ 180 Hz Driver Version: 31.0.21916.2 Display Memory: 4,00 GB Multisampling: 2, 4, 8 DPI: 120 (125%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microfone (3- USB Audio Device) Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 41,54 GB, Total: 223,04 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.8.0.2 Language: portuguesebr Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: SeQuiserSimMano Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@180Hz Display Mode Valid: True Graphics Scheme: Médio Multisampling: Desligado VSync: False Terrain Quality: Baixo Effects Quality: Alto Geometry Quality: Baixo Texture Quality: Médio Lighting Quality: Baixo Dynamic Shadows: Médio Dynamic Lights: Médio Texture Filtering: Médio Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Médio EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-07-28T02:40:06 Warning: Error 1 in WinApi parsing modules |
2024-07-28, 08:37 | #2 |
Support Technician
Join Date: Apr 2008
Posts: 1,290
Finland
Location: Helsinki
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Re: Game crash when i start
Support info looks clear. Because there are no visible problems, we can only do basic checks.
Install latest DirectX Runtime bundle: https://www.microsoft.com/en-ca/down...s.aspx?id=8109 The file is a self-extracting archive. During the first run you give it a temporary path to where installer is extracted, like C:\Temp. After that, you go to that folder and run DXSETUP.exe. Make sure your antivirus is not blocking prbf2.exe, prlauncher.exe, or the folder where they are installed in. Set PR to run on AMD graphics card by opening Start -> Settings -> System -> Display -> Graphics. Then add desktop app prbf2.exe and set it to high performance with AMD Radeon GPU. Disable ASLR by opening Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then open App & browser control -> Exploit protection settings -> Program settings tab. Add prbf2.exe, press Edit and override and turn off "Mandatory ASLR" and "Bottom-up ASLR". |
2024-07-28, 09:13 | #3 |
Join Date: Jul 2024
Posts: 14
Brazil
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Re: Game crash when i start
I've done these things and I still have the problem
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2024-07-28, 10:01 | #4 |
Support Technician
Join Date: Apr 2008
Posts: 1,290
Finland
Location: Helsinki
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Re: Game crash when i start
Do you run the launcher as administrator?
If you do, then we need more data to work with. Try get a crash dump: https://www.realitymod.com/forum/sho...d.php?t=147961 You will then need to upload the crash dump file "somewhere" and send link to the file. |
Last edited by bad_nade; 2024-07-28 at 10:08..
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2024-07-30, 01:28 | #5 | |
Join Date: Jul 2024
Posts: 14
Brazil
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Re: Game crash when i start
Quote:
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2024-07-30, 01:29 | #6 | |
Join Date: Jul 2024
Posts: 14
Brazil
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Re: Game crash when i start
Quote:
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2024-07-30, 14:26 | #7 | |
Support Technician
Join Date: Apr 2008
Posts: 1,290
Finland
Location: Helsinki
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Re: Game crash when i start
Quote:
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2024-07-30, 16:43 | #8 |
Join Date: Jul 2024
Posts: 14
Brazil
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Re: Game crash when i start
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2024-07-30, 17:11 | #9 | |
Support Technician
Join Date: Apr 2008
Posts: 1,290
Finland
Location: Helsinki
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Re: Game crash when i start
Quote:
For future reference here is the dump analysis Spoiler for winbdg analysis:
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Last edited by bad_nade; 2024-07-30 at 18:13..
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2024-07-30, 21:01 | #10 | |
Join Date: Jul 2024
Posts: 14
Brazil
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Re: Game crash when i start
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