Black screen, no sound, can only hard reset

Outlawz7 · 2015-03-23, 22:10

I've been having this issue (so far in ArmA3 and Insurgency) where my screen goes black (or white or gray), sound reverberates a bit and cuts off. The computer is still running and I can only reset or shut it down.

So far I've tried reverting NVIDIA drivers after Googling that some had issues with the new drivers, my GPU/CPU temps were around 65C at crash.

GPU: Asus GTX 770,
CPU: i5 3570K,
mobo: Z77-HD3,
PSU: Antec TruePower Classic 750W TP-750C

I'll be reseating the GPU, since that worked the last time, but last time I had error reports, no errors anywhere this time.

Outlawz7 · 2015-03-24, 10:12

edit: not fixed

Cossack · 2015-03-24, 11:36

how is your rig performing under load? Like launch benchmark software and see if everything runs smooth. Also, if you have empty drive somewhere, itstall clean system, and then run benchmarks to put your sys under load.

Either something to do with power or component is failing OR OS is fucked up.

Also, current OS, check application and system logs for warnings errors etc.

Outlawz7 · 2015-03-24, 12:11

Win 7 64bit, there are no errors in Event viewer besides Kernel Power, which is probably from restarting.

Cossack · 2015-03-24, 13:00

Hmm... I think I had that issue exacly on win 8 with kernel power. Something to do with fast shutdown or smt, I had black screen as well. Check how to fix it. It might end your problem

Careless · 2015-03-27, 16:42

I had the same thing a week ago or so.

Quote:

The thing was; my CPU and GPu fans were clogged with dust without me knowing it. That made my whole computer slower and the CPU bottlenecked my GPU.

So I tried increasing the core/memory clock with MSi Afterburner and had exactly the same thing you're talking about.

My screen became black, whatever sound was playing just started stuttering and the computer didn't react. I could only turn it on or off.

So what I'm suggesting is that perhaps something messed up your settings and now whenever you launch a game, your GPU gets weird commands to increase it's clocks in an irregular fashion.

Outlawz7 · 2015-03-28, 09:19

Quote:

Originally Posted by Careless

So what I'm suggesting is that perhaps something messed up your settings and now whenever you launch a game, your GPU gets weird commands to increase it's clocks in an irregular fashion.

Weird commands from where? I completely reinstalled nV drivers (GeForce experience and all that). I didn't uninstall Intel drivers, but that didn't avert the black screen before.

Outlawz7 · 2015-05-09, 09:21

I claimed warranty and got a replacement GTX 770, even tried installing it in the other PCI-E slot, crash still happening.

PLODDITHANLEY · 2015-05-10, 07:57

Have you checked the dump for crash reports or is that only on a blue screen?

Can you try a known good mobo? What socket are you?

Outlawz7 · 2015-05-24, 12:16

I installed the GTX 770 in another computer where it ran fine, confirmed it's most likely my motherboard. Getting a new one.

For reference, this is the exact same problem I have/had and description says it was mobo in that case too.

2015-03-23, 22:10	#1
Outlawz7 Retired PR Developer Join Date: Feb 2007 Posts: 17,149 Slovenia Blog Entries: 12	Black screen, no sound, can only hard reset I've been having this issue (so far in ArmA3 and Insurgency) where my screen goes black (or white or gray), sound reverberates a bit and cuts off. The computer is still running and I can only reset or shut it down. So far I've tried reverting NVIDIA drivers after Googling that some had issues with the new drivers, my GPU/CPU temps were around 65C at crash. GPU: Asus GTX 770, CPU: i5 3570K, mobo: Z77-HD3, PSU: Antec TruePower Classic 750W TP-750C I'll be reseating the GPU, since that worked the last time, but last time I had error reports, no errors anywhere this time.

2015-03-24, 10:12	#2
Outlawz7 Retired PR Developer Join Date: Feb 2007 Posts: 17,149 Slovenia Blog Entries: 12	Re: Black screen, no sound, can only hard reset edit: not fixed

	Last edited by [R-DEV]Outlawz7; 2015-03-24 at 11:07..

2015-03-24, 11:36	#3
Cossack Join Date: Jun 2009 Posts: 1,681 Latvia Location: Riga	Re: Black screen, no sound, can only hard reset how is your rig performing under load? Like launch benchmark software and see if everything runs smooth. Also, if you have empty drive somewhere, itstall clean system, and then run benchmarks to put your sys under load. Either something to do with power or component is failing OR OS is fucked up. Also, current OS, check application and system logs for warnings errors etc.

2015-03-24, 12:11	#4
Outlawz7 Retired PR Developer Join Date: Feb 2007 Posts: 17,149 Slovenia Blog Entries: 12	Re: Black screen, no sound, can only hard reset Win 7 64bit, there are no errors in Event viewer besides Kernel Power, which is probably from restarting.

2015-03-24, 13:00	#5
Cossack Join Date: Jun 2009 Posts: 1,681 Latvia Location: Riga	Re: Black screen, no sound, can only hard reset Hmm... I think I had that issue exacly on win 8 with kernel power. Something to do with fast shutdown or smt, I had black screen as well. Check how to fix it. It might end your problem

2015-05-09, 09:21	#8
Outlawz7 Retired PR Developer Join Date: Feb 2007 Posts: 17,149 Slovenia Blog Entries: 12	Re: Black screen, no sound, can only hard reset I claimed warranty and got a replacement GTX 770, even tried installing it in the other PCI-E slot, crash still happening.

2015-05-10, 07:57	#9
PLODDITHANLEY Join Date: May 2009 Posts: 3,566 New Caledonia	Re: Black screen, no sound, can only hard reset Have you checked the dump for crash reports or is that only on a blue screen? Can you try a known good mobo? What socket are you?

2015-05-24, 12:16	#10
Outlawz7 Retired PR Developer Join Date: Feb 2007 Posts: 17,149 Slovenia Blog Entries: 12	Re: Black screen, no sound, can only hard reset I installed the GTX 770 in another computer where it ran fine, confirmed it's most likely my motherboard. Getting a new one. For reference, this is the exact same problem I have/had and description says it was mobo in that case too.