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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues |
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Thread Tools | Display Modes |
2023-11-27, 13:09 | #1 |
Join Date: Oct 2023
Posts: 15
Indonesia
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Win 11 The game won't launch, only showing black screen.
Code:
System Information ------------------ Operating System: Microsoft Windows 11 Home Single Language (10.0.22631) Architecture: 64-bit Current Culture: English (Indonesia) Motherboard: TGL Lily_TL Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (Physical: 2, Logical: 4) Memory: 8,00 GB DIMM Modules: Controller0-ChannelA-DIMM0: 4,00 GB @ 3200 MHz Controller1-ChannelA: 4,00 GB @ 3200 MHz Page File: 7,25 GB .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz Driver Version: 30.0.101.1404 Display Memory: 1024,00 MB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microphone Array (IntelĀ® Smart Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2 Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True Mod Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\mods\pr Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\masra\OneDrive\Documents\ProjectReality\Profiles Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.7.4.5 Language: indonesia Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: Noch Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Mati VSync: False Terrain Quality: Rendah Effects Quality: Tinggi Geometry Quality: Rendah Texture Quality: Medium Lighting Quality: Rendah Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0002: Noch_kun Type: Offline Last Used Profile: True View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Kustom Multisampling: Mati VSync: False Terrain Quality: Tinggi Effects Quality: Tinggi Geometry Quality: Tinggi Texture Quality: Medium Lighting Quality: Tinggi Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0003: [Alt]NochAltair Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Kustom Multisampling: Mati VSync: False Terrain Quality: Tinggi Effects Quality: Tinggi Geometry Quality: Tinggi Texture Quality: Medium Lighting Quality: Tinggi Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Tinggi EAX: True Profile 0004: Noggers Type: Offline View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Mati VSync: False Terrain Quality: Rendah Effects Quality: Tinggi Geometry Quality: Rendah Texture Quality: Medium Lighting Quality: Rendah Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0005: [New]Altair_ Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Tinggi Multisampling: Mati VSync: False Terrain Quality: Tinggi Effects Quality: Tinggi Geometry Quality: Tinggi Texture Quality: Tinggi Lighting Quality: Tinggi Dynamic Shadows: Tinggi Dynamic Lights: Tinggi Texture Filtering: Tinggi Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Tinggi EAX: True Profile 0006: [New]AltairBackup Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Mati VSync: False Terrain Quality: Rendah Effects Quality: Tinggi Geometry Quality: Rendah Texture Quality: Medium Lighting Quality: Rendah Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2023-11-22T17:33:20 Warning: Error 1 in WinApi parsing modulesC:\Windows\SYSTEM32\NTASN1.dll When i use the offline profile, it's instead force close And when use the online profile, it;s only showing black screen. And the problem always come from .dll file |
2023-11-30, 17:46 | #2 |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: Win 11 The game won't launch, only showing black screen.
That DLL error means nothing, you should update your iGPU driver. Intel's new iGPUs are finicky and they need the newer drivers to properly function in older games.
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2023-12-02, 10:42 | #3 |
Join Date: Oct 2023
Posts: 15
Indonesia
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Re: Win 11 The game won't launch, only showing black screen.
removed
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Last edited by Noch; 2023-12-06 at 00:19..
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2023-12-06, 00:19 | #4 |
Join Date: Oct 2023
Posts: 15
Indonesia
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Re: Win 11 The game won't launch, only showing black screen.
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2023-12-06, 11:24 | #5 |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: Win 11 The game won't launch, only showing black screen.
Download it from here https://www.intel.com/content/www/us...s-windows.html, get the latest one, it should show version 4972 (by the time I'm writing this).
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2023-12-07, 01:27 | #6 | |
Join Date: Oct 2023
Posts: 15
Indonesia
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Re: Win 11 The game won't launch, only showing black screen.
Quote:
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2023-12-09, 11:00 | #7 |
Join Date: Oct 2023
Posts: 15
Indonesia
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Re: Win 11 The game won't launch, only showing black screen.
So, i guess, imma unninstall and then install it again.
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2023-12-11, 06:49 | #8 |
Join Date: Oct 2023
Posts: 15
Indonesia
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Already Uninstall and reinstall it again, it still same.
Code:
System Information ------------------ Operating System: Microsoft Windows 11 Home Single Language (10.0.22631) Architecture: 64-bit Current Culture: English (Indonesia) Motherboard: TGL Lily_TL Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (Physical: 2, Logical: 4) Memory: 8,00 GB DIMM Modules: Controller0-ChannelA-DIMM0: 4,00 GB @ 3200 MHz Controller1-ChannelA: 4,00 GB @ 3200 MHz Page File: 9,00 GB .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz Driver Version: 31.0.101.4972 Display Memory: 1024,00 MB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microphone Array (IntelĀ® Smart Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\masra\OneDrive\Documents\ProjectReality\Profiles Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.7.4.5 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: Noch Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0002: Noch_kun Type: Offline Last Used Profile: True View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Custom Multisampling: Off VSync: False Terrain Quality: High Effects Quality: High Geometry Quality: High Texture Quality: Medium Lighting Quality: High Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0003: [Alt]NochAltair Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Custom Multisampling: Off VSync: False Terrain Quality: High Effects Quality: High Geometry Quality: High Texture Quality: Medium Lighting Quality: High Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: High EAX: True Profile 0004: Noggers Type: Offline View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0005: [New]Altair_ Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: High Multisampling: Off VSync: False Terrain Quality: High Effects Quality: High Geometry Quality: High Texture Quality: High Lighting Quality: High Dynamic Shadows: High Dynamic Lights: High Texture Filtering: High Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: High EAX: True Profile 0006: [New]AltairBackup Type: Online View Intro: True Fullscreen: True Display Mode: 1366x768@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2023-12-11T13:30:45 Warning: Error 1 in WinApi parsing modulesC:\Program Files\Norton Security\Engine32\22.23.10.10\symamsi.dll Already Uninstall and reinstall it again, it still the same. Try Offline, force close Try Online, only showing blackscree, or just not responding. Already upgrade the GPU driver to the newest. |
2023-12-12, 02:45 | #10 | |
Join Date: Oct 2023
Posts: 15
Indonesia
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Re: Already Uninstall and reinstall it again, it still same.
Quote:
Currently i'm not using any Anti-virus, since last time i use Norton Antivirus. Now i'm not, because my Trial to that antivirus was expired. And... i'm already turn off the Firewall. | |
Tags |
blackscreen, crash, help :), windows 11 |
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