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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues |
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2024-01-14, 20:56 | #1 |
Join Date: Jan 2024
Posts: 5
Greece
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game wont launch (win 11)
The launcher works just fine but when i click on play the launcher just closes and the game never actually launches (i am on win 11 if that matters and i have tried restarting my pc already)
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2024-01-16, 12:48 | #2 | |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: game wont launch (win 11)
Quote:
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2024-01-17, 19:29 | #3 | |
Join Date: Jan 2024
Posts: 5
Greece
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here it is:
Quote:
Code:
System Information ------------------ Operating System: Microsoft Windows 11 Home (10.0.22621) Architecture: 64-bit Current Culture: Greek (Greece) Motherboard: ASUSTeK COMPUTER INC. PRIME B450M-A II Processor: AMD Ryzen 5 3600 6-Core Processor (Physical: 6, Logical: 12) Memory: 16,00 GB DIMM Modules: DIMM_A2: 8,00 GB @ 3200 MHz DIMM_B2: 8,00 GB @ 3200 MHz Page File: 34,00 GB .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on AMD Radeon RX 6600 Display Mode(s): 1920 x 1080 (32 bit) @ 75 Hz Driver Version: 31.0.23013.3005 Display Memory: 4,00 GB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: Microsoft Sound Mapper Primary Recording: Microphone (2- USBFC1 X) Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 542,75 GB, Total: 930,74 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 542,75 GB, Total: 930,74 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles Free: 542,75 GB, Total: 930,74 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 542,75 GB, Total: 930,74 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 542,75 GB, Total: 930,74 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.7.4.5 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: cyber_buster127 Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@75Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: True Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-01-15T19:51:29 Warning: Unable to delete fci > The process cannot access the file 'C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci' because it is being used by another process. | |
2024-01-17, 19:58 | #4 |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: game wont launch (win 11)
Seems like you have a third party antivirus that's blocking PR, look for things like McAfee, Avast, AVG, 360 security and uninstall them.
Windows' built-in antivirus is plenty strong since it's also using the integrated secure processor anyway. |
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2024-01-18, 10:26 | #5 |
Join Date: Jan 2024
Posts: 5
Greece
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Re: game wont launch (win 11)
I uninstalled avast (the only 3rd party antivirus i have) but the game still does not launch
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2024-01-18, 22:45 | #6 |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: game wont launch (win 11)
Then you have to send us procdump so we can analyze why it keeps crashing.
Follow the instructions on this page, you can upload the dumps to gdrive or mediafire then send the link here. |
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2024-01-21, 15:42 | #7 |
Join Date: Jan 2024
Posts: 5
Greece
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Re: game wont launch (win 11)
I have sent you a private message with the link since i cant sent the link here for some reason, i submited the message but it was never actually uploaded.
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2024-01-22, 12:08 | #8 |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: game wont launch (win 11)
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2024-01-22, 15:27 | #9 |
Join Date: Jan 2024
Posts: 5
Greece
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Re: game wont launch (win 11)
Oh its alright, thanks
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2024-02-07, 11:30 | #10 |
Join Date: Feb 2024
Posts: 1
Mexico
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Re: game wont launch (win 11)
I have had exactly the same problem, I thought there was an error in the installation but even reinstalling there is no difference
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