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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues |
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2024-02-14, 21:55 | #1 |
Join Date: Feb 2024
Posts: 10
Russian Federation
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Game wont start after pressing button "Play"(win11)
After clicking "Play" the game crashes, nothing helps, reinstallation does not help
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2024-02-15, 00:33 | #2 |
Support Technician
Join Date: Apr 2008
Posts: 1,282
Finland
Location: Helsinki
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Re: Game wont start after pressing button "Play"(win11)
Try to install DirectX End-User Runtime (DirectX Redist) from Microsoft. You probably need .Net 4.7.2 Runtime and some older (year 200x) 32-bit/x86 VisualC++ Redistributable packages as well.
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2024-02-15, 08:32 | #3 |
Join Date: Feb 2024
Posts: 10
Russian Federation
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Re: Game wont start after pressing button "Play"(win11)
That didn't help, I already have the new versions installed.
UPD:I don't know, maybe this will help. Code:
System Information ------------------ Operating System: МайкроÑофт Windows 11 ДомашнÑÑ Ð´Ð»Ñ Ð¾Ð´Ð½Ð¾Ð³Ð¾ Ñзыка (10.0.22635) Architecture: 64-разрÑÐ´Ð½Ð°Ñ Current Culture: Russian (Russia) Motherboard: Micro-Star International Co., Ltd. MS-14JK Processor: AMD Ryzen 5 5625U with Radeon Graphics (Physical: 6, Logical: 12) Memory: 16,00 GB DIMM Modules: DIMM 0: 8,00 GB @ 3200 MHz DIMM 0: 8,00 GB @ 3200 MHz Page File: 11,16 GB .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on AMD Radeon (TM) Graphics Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz Driver Version: 31.0.12044.3 Display Memory: 512,00 MB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: Переназначение звуковых уÑÑ‚Ñ€. Primary Recording: Microphone Array (AMD Audio Dev Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 89,24 GB, Total: 462,16 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 89,24 GB, Total: 462,16 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\priho\Documents\ProjectReality\Profiles Free: 89,24 GB, Total: 462,16 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\priho\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 89,24 GB, Total: 462,16 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\priho\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 89,24 GB, Total: 462,16 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.7.4.5 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: boxawis Type: Offline View Intro: True Fullscreen: True Display Mode: 1920x1080@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0002: Boxawis Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-02-15T11:30:42 Warning: Unable to delete fci > ПроцеÑÑ Ð½Ðµ может получить доÑтуп к файлу "C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci", так как Ñтот файл иÑпользуетÑÑ Ð´Ñ€ÑƒÐ³Ð¸Ð¼ процеÑÑом. |
Last edited by Boxawis; 2024-02-15 at 09:17..
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2024-02-16, 19:17 | #4 |
Join Date: Feb 2024
Posts: 6
Brazil
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Re: Game wont start after pressing button "Play"(win11)
Reinstalling windows was the fix for me.
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2024-02-16, 20:28 | #5 |
Join Date: Feb 2024
Posts: 10
Russian Federation
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Re: Game wont start after pressing button "Play"(win11)
I unfortunately can't reinstall the windows(
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2024-02-19, 07:57 | #6 | |
Support Technician
Join Date: Apr 2018
Posts: 122
Indonesia
Location: East Java
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Re: Game wont start after pressing button "Play"(win11)
Quote:
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2024-02-19, 16:37 | #7 |
Join Date: Feb 2024
Posts: 10
Russian Federation
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Re: Game wont start after pressing button "Play"(win11)
It did not help, I uninstalled Malwarebytes antivirus, tried to enter the game and all the same, restarted the laptop and all the same thing. At the bottom it says Process cannot access the file "C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci", because this file is used by another process.
Code:
System Information ------------------ Operating System: ???°?????????????„?‚ Windows 11 ?”?????°?€?????? ???»?? ???????????? ???·?‹???° (10.0.22635) Architecture: 64-???°?·?????????°?? Current Culture: Russian (Russia) Motherboard: Micro-Star International Co., Ltd. MS-14JK Processor: AMD Ryzen 5 5625U with Radeon Graphics (Physical: 6, Logical: 12) Memory: 16,00 GB DIMM Modules: DIMM 0: 8,00 GB @ 3200 MHz DIMM 0: 8,00 GB @ 3200 MHz Page File: 6,25 GB .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000 Display Information ------------------- Display Device(s): Generic PnP Monitor on AMD Radeon (TM) Graphics Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz Driver Version: 31.0.12044.3 Display Memory: 512,00 MB Multisampling: 2, 4, 8 DPI: 96 (100%) Audio Information ----------------- Primary Playback: ???µ???µ???°?·???°?‡?µ?????µ ?·???????????‹?… ?????‚??. Primary Recording: Microphone Array (AMD Audio Dev Open AL Renderer: Software EAX: True EAX 1.0: False EAX 2.0: True EAX 3.0: False EAX 4.0: False EAX 5.0: False X-RAM: False Disk Information ---------------- Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2 Free: 92,94 GB, Total: 462,16 GB, FS: NTFS, SSD: True Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr Free: 92,94 GB, Total: 462,16 GB, FS: NTFS, SSD: True Profiles Path: C:\Users\priho\Documents\ProjectReality\Profiles Free: 92,94 GB, Total: 462,16 GB, FS: NTFS, SSD: True Update DL Path: C:\Users\priho\AppData\Local\Project Reality\Project Reality BF2\Downloads Free: 92,94 GB, Total: 462,16 GB, FS: NTFS, SSD: True Update Log Path: C:\Users\priho\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs Free: 92,94 GB, Total: 462,16 GB, FS: NTFS, SSD: True Game Information ---------------- Installed Mods: pr Current Mod: pr Version: Standalone - 1.0 PR Version: 1.7.4.5 Language: english Debug Available: False Large Address: True Supported Hardware: None Missing dependencies: None Ignored dependencies: None Profile Information ------------------- Profile 0001: boxawis Type: Offline View Intro: True Fullscreen: True Display Mode: 1920x1080@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True Profile 0002: Boxawis Type: Online View Intro: True Fullscreen: True Display Mode: 1920x1080@60Hz Display Mode Valid: True Graphics Scheme: Medium Multisampling: Off VSync: False Terrain Quality: Low Effects Quality: High Geometry Quality: Low Texture Quality: Medium Lighting Quality: Low Dynamic Shadows: Medium Dynamic Lights: Medium Texture Filtering: Medium Statics Lod-Scale: 1,0 Overgrowth Lod-Scale: 1,0 Use advanced shaders: True Audio Provider: Hardware Provider Valid: True Audio Quality: Medium EAX: True PRLauncher.log ------------------- Project Reality Log File PRLauncher.exe started at: 2024-02-19T19:35:50 Warning: Unable to delete fci > ???????†?µ???? ???µ ?????¶?µ?‚ ?????»???‡???‚?? ???????‚???? ?? ?„?°???»?? "C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci", ?‚?°?? ???°?? ???‚???‚ ?„?°???» ?????????»???·???µ?‚???? ???????????? ???????†?µ????????. |
Last edited by Boxawis; 2024-02-19 at 16:53..
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2024-02-19, 18:41 | #8 |
Support Technician
Join Date: Apr 2008
Posts: 1,282
Finland
Location: Helsinki
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Re: Game wont start after pressing button "Play"(win11)
After a bit of debugging I'm starting to think that the "Unable to delete fci" message is not related to the crash. That's because PRLauncher.exe attempts to delete the file (or its directory) AFTER the game (prbf2.exe) has exited. Thus at the time the error is generated, the game has already crashed.
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2024-02-20, 03:24 | #9 |
Join Date: Feb 2024
Posts: 10
Russian Federation
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Re: Game wont start after pressing button "Play"(win11)
And how do you fix it?
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2024-02-21, 17:32 | #10 |
Support Technician
Join Date: Apr 2008
Posts: 1,282
Finland
Location: Helsinki
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Re: Game wont start after pressing button "Play"(win11)
No idea, sorry. I use Windows 10 and can't reproduce the problem.
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