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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2024-06-02, 20:32   #1
playez
Default WIN 11 game dont run

I'm trying to launch the game, create a profile and everything seems to be fine. But after pressing the play button, nothing happens.
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Old 2024-06-03, 18:06   #2
[R-COM]bad_nade
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Default Re: WIN 11 game dont run

Quote:
Originally Posted by playez View Post
I'm trying to launch the game, create a profile and everything seems to be fine. But after pressing the play button, nothing happens.
Send support info from Launcher -> Support -> Copy to clipboard, and paste it here.
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Old 2024-06-04, 18:58   #3
playez
Default Re: WIN 11 game dont run

Quote:
Originally Posted by bad_nade View Post
Send support info from Launcher -> Support -> Copy to clipboard, and paste it here.
Code:
System Information
------------------    Operating System: Ìàéêðîñîôò Windows 11 Pro (10.0.22631)
        Architecture: 64-ðàçðÿäíàÿ     Current Culture: Russian (Russia)
         Motherboard: Gigabyte Technology Co., Ltd. B550 AORUS PRO AC           Processor: AMD Ryzen 5 5600X 6-Core Processor              (Physical: 6, Logical: 12)
              Memory: 16,00 GB        DIMM Modules: DIMM 1: 8,00 GB @ 4266 MHz
                      DIMM 1: 8,00 GB @ 4266 MHz           Page File: 16,00 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000
Display Information-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce RTX 3060 Ti     Display Mode(s): 2560 x 1440 (32 bit) @ 144 Hz
      Driver Version: 31.0.15.5222 (552.22)      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)
Audio Information-----------------
    Primary Playback: Ïåðåíàçíà÷åíèå çâóêîâûõ óñòð.   Primary Recording: SteelSeries Sonar - Microphone 
    Open AL Renderer: Software                 EAX: True
             EAX 1.0: False             EAX 2.0: True
             EAX 3.0: False             EAX 4.0: False
             EAX 5.0: False               X-RAM: False
Disk Information
----------------        Install Path: D:\Project Reality
                      Free: 348,96 GB, Total: 931,51 GB, FS: NTFS, SSD: True            Mod Path: D:\Project Reality\mods\pr
                      Free: 348,96 GB, Total: 931,51 GB, FS: NTFS, SSD: True       Profiles Path: C:\Users\Maste\OneDrive\Äîêóìåíòû\ProjectReality\Profiles
                      Free: 101,12 GB, Total: 231,62 GB, FS: NTFS, SSD: True      Update DL Path: C:\Users\Maste\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 101,12 GB, Total: 231,62 GB, FS: NTFS, SSD: True     Update Log Path: C:\Users\Maste\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 101,12 GB, Total: 231,62 GB, FS: NTFS, SSD: True
Game Information----------------
      Installed Mods: pr         Current Mod: pr
             Version: Standalone - 1.0          PR Version: 1.7.4.5
            Language: english     Debug Available: False
       Large Address: True  Supported Hardware: None
Missing dependencies: NoneIgnored dependencies: None
Profile Information
-------------------        Profile 0001: ValeraPypok
                Type: Online          View Intro: True
          Fullscreen: True        Display Mode: 2560x1440@144Hz
  Display Mode Valid: True     Graphics Scheme: High
       Multisampling: Off               VSync: False
     Terrain Quality: High     Effects Quality: High
    Geometry Quality: High
     Texture Quality: High    Lighting Quality: High
     Dynamic Shadows: High      Dynamic Lights: High
   Texture Filtering: High   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0Use advanced shaders: True
      Audio Provider: Hardware      Provider Valid: True
       Audio Quality: High                 EAX: True
PRLauncher.log
-------------------Project Reality Log File
PRLauncher.exe started at: 2024-06-04T21:56:41
Warning: Unable to delete fci
 > Ïðîöåññ íå ìîæåò ïîëó÷èòü äîñòóï ê ôàéëó "D:\Project Reality\mods\pr\vars\fci", òàê êàê ýòîò ôàéë èñïîëüçóåòñÿ äðóãèì ïðîöåññîì.
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Old 2024-06-04, 18:59   #4
playez
Default Re: WIN 11 game dont run

The process cannot access the file "D:\Project Reality\mods\pr\vars\fci", since this file is used by another process.
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Old 2024-06-05, 16:30   #5
[R-COM]bad_nade
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Default Re: WIN 11 game dont run

Ok, thanks. I see one known issue and a few potential candidates.

Your Documents folder is on OneDrive. It doensn't work with PR. Documents should be on a local drive. You can still have OneDrive installed and running but Documents should be stored locally. You can try to set Documents\ProjectReality folder to be available offline but I haven't tested it. Thus, it may not help.

Then there are a few potential issues. Make sure these are installed:
  1. VisualC++ Redistributable
  2. DirectX End-User Runtimes
  3. .NET Framework 4.7.2
And finally, there are some Windows settings that needs to be checked and changed.
Open Start -> Settings -> System -> Display -> Graphics. Add Desktop app c:\path\to\prbf2.exe and set it to High performance + Nvidia GPU.

Open Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then select App & browser control -> Exploit protection settings. In the Program settings tab, add again c:\path\to\prbf2.exe and, in its settings, override + disable all ASLR variants (like Mandatory ASLR, Bottom-up ASLR, and maybe others).
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Old 2024-06-10, 21:30   #6
playez
Default Re: WIN 11 game dont run

Quote:
Originally Posted by bad_nade View Post
Ok, thanks. I see one known issue and a few potential candidates.

Your Documents folder is on OneDrive. It doensn't work with PR. Documents should be on a local drive. You can still have OneDrive installed and running but Documents should be stored locally. You can try to set Documents\ProjectReality folder to be available offline but I haven't tested it. Thus, it may not help.

Then there are a few potential issues. Make sure these are installed:
  1. VisualC++ Redistributable
  2. DirectX End-User Runtimes
  3. .NET Framework 4.7.2
And finally, there are some Windows settings that needs to be checked and changed.
Open Start -> Settings -> System -> Display -> Graphics. Add Desktop app c:\path\to\prbf2.exe and set it to High performance + Nvidia GPU.

Open Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then select App & browser control -> Exploit protection settings. In the Program settings tab, add again c:\path\to\prbf2.exe and, in its settings, override + disable all ASLR variants (like Mandatory ASLR, Bottom-up ASLR, and maybe others).
does not work
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Old 2024-06-11, 14:48   #7
[R-COM]bad_nade
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Default Re: WIN 11 game dont run

Quote:
Originally Posted by playez View Post
does not work
One more check. Send SHA-256 checksum of the file C:\Windows\SysWOW64\D3DX9_43.dll. You can get it with 7-Zip. Please copy the value as text so it's easier to compare.


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