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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2023-11-27, 13:09   #1
Noch
Post Win 11 The game won't launch, only showing black screen.

Code:
System Information
------------------
    Operating System: Microsoft Windows 11 Home Single Language (10.0.22631)
        Architecture: 64-bit
     Current Culture: English (Indonesia)
         Motherboard: TGL Lily_TL
           Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (Physical: 2, Logical: 4)
              Memory: 8,00 GB
        DIMM Modules: Controller0-ChannelA-DIMM0: 4,00 GB @ 3200 MHz
                      Controller1-ChannelA: 4,00 GB @ 3200 MHz
           Page File: 7,25 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 30.0.101.1404
      Display Memory: 1024,00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microphone Array (IntelĀ® Smart 
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2
                      Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True
            Mod Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\mods\pr
                      Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\masra\OneDrive\Documents\ProjectReality\Profiles
                      Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 26,77 GB, Total: 237,20 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.4.5
            Language: indonesia
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: Noch
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Mati
               VSync: False
     Terrain Quality: Rendah
     Effects Quality: Tinggi
    Geometry Quality: Rendah
     Texture Quality: Medium
    Lighting Quality: Rendah
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0002: Noch_kun
                Type: Offline
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Kustom
       Multisampling: Mati
               VSync: False
     Terrain Quality: Tinggi
     Effects Quality: Tinggi
    Geometry Quality: Tinggi
     Texture Quality: Medium
    Lighting Quality: Tinggi
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0003: [Alt]NochAltair
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Kustom
       Multisampling: Mati
               VSync: False
     Terrain Quality: Tinggi
     Effects Quality: Tinggi
    Geometry Quality: Tinggi
     Texture Quality: Medium
    Lighting Quality: Tinggi
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Tinggi
                 EAX: True

        Profile 0004: Noggers
                Type: Offline
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Mati
               VSync: False
     Terrain Quality: Rendah
     Effects Quality: Tinggi
    Geometry Quality: Rendah
     Texture Quality: Medium
    Lighting Quality: Rendah
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0005: [New]Altair_
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Tinggi
       Multisampling: Mati
               VSync: False
     Terrain Quality: Tinggi
     Effects Quality: Tinggi
    Geometry Quality: Tinggi
     Texture Quality: Tinggi
    Lighting Quality: Tinggi
     Dynamic Shadows: Tinggi
      Dynamic Lights: Tinggi
   Texture Filtering: Tinggi
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Tinggi
                 EAX: True

        Profile 0006: [New]AltairBackup
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Mati
               VSync: False
     Terrain Quality: Rendah
     Effects Quality: Tinggi
    Geometry Quality: Rendah
     Texture Quality: Medium
    Lighting Quality: Rendah
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2023-11-22T17:33:20

Warning: Error 1 in WinApi parsing modulesC:\Windows\SYSTEM32\NTASN1.dll

When i use the offline profile, it's instead force close

And when use the online profile, it;s only showing black screen.

And the problem always come from .dll file
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Old 2023-11-30, 17:46   #2
[R-COM]PvtNewb
Support Technician
PR Server License Moderator

PvtNewb's Avatar
Default Re: Win 11 The game won't launch, only showing black screen.

That DLL error means nothing, you should update your iGPU driver. Intel's new iGPUs are finicky and they need the newer drivers to properly function in older games.

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Old 2023-12-02, 10:42   #3
Noch
Default Re: Win 11 The game won't launch, only showing black screen.

removed
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Last edited by Noch; 2023-12-06 at 00:19..
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Old 2023-12-06, 00:19   #4
Noch
Default Re: Win 11 The game won't launch, only showing black screen.

Quote:
Originally Posted by PvtNewb View Post
That DLL error means nothing, you should update your iGPU driver. Intel's new iGPUs are finicky and they need the newer drivers to properly function in older games.
may i know, how to do it?
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Old 2023-12-06, 11:24   #5
[R-COM]PvtNewb
Support Technician
PR Server License Moderator

PvtNewb's Avatar
Default Re: Win 11 The game won't launch, only showing black screen.

Quote:
Originally Posted by Noch View Post
may i know, how to do it?
Download it from here https://www.intel.com/content/www/us...s-windows.html, get the latest one, it should show version 4972 (by the time I'm writing this).

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Old 2023-12-07, 01:27   #6
Noch
Default Re: Win 11 The game won't launch, only showing black screen.

Quote:
Originally Posted by PvtNewb View Post
Download it from here https://www.intel.com/content/www/us...s-windows.html, get the latest one, it should show version 4972 (by the time I'm writing this).
Sorry man, the result still the same as before even i already upgraded the version of the driver to 4972.
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Old 2023-12-09, 11:00   #7
Noch
Default Re: Win 11 The game won't launch, only showing black screen.

So, i guess, imma unninstall and then install it again.
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Old 2023-12-11, 06:49   #8
Noch
Post Already Uninstall and reinstall it again, it still same.

Code:
System Information
------------------
    Operating System: Microsoft Windows 11 Home Single Language (10.0.22631)
        Architecture: 64-bit
     Current Culture: English (Indonesia)
         Motherboard: TGL Lily_TL
           Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (Physical: 2, Logical: 4)
              Memory: 8,00 GB
        DIMM Modules: Controller0-ChannelA-DIMM0: 4,00 GB @ 3200 MHz
                      Controller1-ChannelA: 4,00 GB @ 3200 MHz
           Page File: 9,00 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 31.0.101.4972
      Display Memory: 1024,00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microphone Array (IntelĀ® Smart 
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\masra\OneDrive\Documents\ProjectReality\Profiles
                      Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\masra\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 24,64 GB, Total: 237,20 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.4.5
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: Noch
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0002: Noch_kun
                Type: Offline
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Custom
       Multisampling: Off
               VSync: False
     Terrain Quality: High
     Effects Quality: High
    Geometry Quality: High
     Texture Quality: Medium
    Lighting Quality: High
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0003: [Alt]NochAltair
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Custom
       Multisampling: Off
               VSync: False
     Terrain Quality: High
     Effects Quality: High
    Geometry Quality: High
     Texture Quality: Medium
    Lighting Quality: High
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: High
                 EAX: True

        Profile 0004: Noggers
                Type: Offline
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

        Profile 0005: [New]Altair_
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: High
       Multisampling: Off
               VSync: False
     Terrain Quality: High
     Effects Quality: High
    Geometry Quality: High
     Texture Quality: High
    Lighting Quality: High
     Dynamic Shadows: High
      Dynamic Lights: High
   Texture Filtering: High
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: High
                 EAX: True

        Profile 0006: [New]AltairBackup
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2023-12-11T13:30:45

Warning: Error 1 in WinApi parsing modulesC:\Program Files\Norton Security\Engine32\22.23.10.10\symamsi.dll


Already Uninstall and reinstall it again, it still the same.

Try Offline, force close
Try Online, only showing blackscree, or just not responding.

Already upgrade the GPU driver to the newest.
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Old 2023-12-11, 20:32   #9
[R-DEV]Suchar
PR:BF2 QA Lead
PR Server License Administrator

Suchar's Avatar
Default Re: Already Uninstall and reinstall it again, it still same.

What anti-virus do you have? It is most likely an anti virus preventing PR from working correctly.

https://www.realitymod.com/forum/uploads/signatures/sigpic98978_4.gif
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Old 2023-12-12, 02:45   #10
Noch
Default Re: Already Uninstall and reinstall it again, it still same.

Quote:
Originally Posted by Suchar View Post
What anti-virus do you have? It is most likely an anti virus preventing PR from working correctly.

Currently i'm not using any Anti-virus, since last time i use Norton Antivirus.

Now i'm not, because my Trial to that antivirus was expired.

And... i'm already turn off the Firewall.
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Tags
blackscreen, crash, help :), windows 11

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